At sizi9, protecting the personal data of every player across Indonesia is a core commitment, not an afterthought. This Privacy Policy explains in plain terms exactly what data we collect, why we collect it, how we use it, and the rights you hold over it at all times.
Six core principles that govern every decision we make about how your personal information is handled on the sizi9 platform.
Every byte of data transmitted between your device and sizi9's servers is protected by industry-standard 256-bit SSL encryption, preventing interception by any third party during transit.
sizi9 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data exists solely to support your account and improve your experience on the platform.
Data collected by sizi9 is used only for the specific, stated purposes described in this Privacy Policy. We do not repurpose your data for unrelated activities without first obtaining your explicit consent.
You retain full rights over your personal data at all times — including the right to access, correct, export, restrict, and delete the information sizi9 holds about you, as described in Section 9 of this Policy.
sizi9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory obligations. Data is securely deleted once the retention period expires.
We maintain a clear, up-to-date record of all data processing activities. This Privacy Policy is reviewed and updated whenever our practices change, and players are notified of material updates via their registered email address.
In this Privacy Policy, the following terms carry the meanings set out below unless the context otherwise requires:
sizi9 collects Personal Data across several categories depending on the nature of your interaction with the Platform. The table below provides a clear summary of the categories of data we collect and specific examples within each category.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, KTP or passport number, photograph from identity document | Yes — KYC |
| Contact Data | Email address, Indonesian mobile phone number, residential address (city, province) | Yes — Registration |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal history in IDR | Yes — Transactions |
| Account Data | Username, hashed password, account balance, bonus credit history, wagering history, game session logs | Yes — Account |
| Technical Data | IP address, browser type and version, device type and operating system, screen resolution, time zone (WIB/WITA/WIT), session duration, referring URL | Automatic |
| Usage Data | Pages visited, games played, bet amounts, preferred sports markets (e.g., BRI Liga 1, EPL), search queries within the Platform, feature interaction logs | Automatic |
| Communications Data | Live chat transcripts, support ticket content, email correspondence, feedback submissions | When Provided |
sizi9 collects Personal Data through the following channels and mechanisms:
You provide data to us directly when you complete the registration form, submit KYC identity documents, make a deposit or withdrawal request through the cashier, contact our support team via live chat or email, respond to a promotional survey, or set responsible gaming preferences such as deposit limits or self-exclusion periods.
When you access or use the Platform, Technical Data and Usage Data are collected automatically through server logs, Cookies, and similar tracking technologies. This data is collected regardless of whether you are a registered Player or an anonymous visitor browsing the Platform. See Section 7 for a detailed description of our Cookies policy.
In limited circumstances, sizi9 may receive Personal Data about you from third parties, including:
In all cases, sizi9 ensures that data received from third parties has been collected lawfully and that appropriate data-sharing agreements are in place.
sizi9 processes your Personal Data for the following clearly defined purposes:
sizi9 relies on one or more of the following legal bases when processing your Personal Data:
sizi9 does not sell your Personal Data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
Certified third-party game studios including Evolution Gaming, Pragmatic Play, Pocket Games Soft, NetEnt, Microgaming, and Spribe receive limited technical data (such as session tokens and bet values) that is strictly necessary to operate the games you play. These providers are contractually prohibited from using your data for any purpose other than game delivery.
Indonesian banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive the financial account details necessary to process your deposit and withdrawal requests. Each provider operates under their own independently published privacy policy and applicable Indonesian financial services regulations.
Where sizi9 uses a third-party KYC verification engine to validate identity documents, your name, date of birth, and document image may be transmitted to that provider under a strict data processing agreement. The provider is authorised to use this data exclusively for identity verification and is required to delete it promptly after the verification decision is made.
sizi9 may share limited account and transaction data with third-party fraud prevention and anti-money laundering screening providers to fulfil its regulatory obligations. Data shared for this purpose is treated as confidential and is not used for commercial purposes by the receiving party.
sizi9 may disclose Personal Data to law enforcement authorities, regulatory bodies, or other government agencies where required by law, a valid court order, or a lawful regulatory direction. sizi9 will, where legally permissible, notify the affected Player of any such disclosure.
The sizi9 Platform uses Cookies and similar tracking technologies to ensure the Platform functions correctly, to keep you logged in during your session, and to help us understand how Players use the Platform so we can improve it.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, authentication tokens, security (CSRF protection), load balancing | Session |
| Functional | Remembering your language preference (English), odds display format, notification settings, and responsible gaming tool configurations | Up to 12 months |
| Analytics | Aggregated, anonymised data on page views, navigation paths, game popularity, and deposit funnel performance to help improve the Platform | Up to 24 months |
| Marketing | Recording that you clicked through from a promotional campaign so that the correct welcome bonus is applied to your registration; frequency-capping for promotional messages | Up to 30 days |
You can control and manage Cookies through your browser settings. Most modern browsers allow you to view, delete, and block Cookies from specific websites. Please note that disabling strictly necessary Cookies will prevent you from logging in to your sizi9 Account and accessing real-money products on the Platform. Disabling functional or analytics Cookies will not prevent you from using the Platform but may affect your experience.
Instructions for managing Cookies in commonly used browsers are provided in each browser's help documentation. Blocking third-party Cookies in your browser settings is an effective way to limit cross-site tracking beyond the sizi9 Platform.
sizi9 retains Personal Data only for as long as is necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory obligations. The table below summarises our standard retention periods by data category.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | Legal and regulatory obligation |
| Financial Transaction Records (IDR) | 7 years from transaction date | AML and financial record-keeping requirements |
| KYC Documents | 5 years after account closure or last transaction | Regulatory obligation |
| Game and Betting Logs | 3 years from date of game session | Dispute resolution and responsible gaming monitoring |
| Support Communications | 3 years from date of last communication | Quality assurance and dispute resolution |
| Analytics and Usage Data | 24 months, then aggregated and anonymised | Legitimate interests (product improvement) |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent |
Following the expiry of the applicable retention period, Personal Data is securely and irreversibly deleted or anonymised. Where data is anonymised rather than deleted, it may be retained indefinitely as it can no longer be attributed to any identifiable individual.
As a Player on the sizi9 Platform, you hold the following rights in respect of your Personal Data. You may exercise any of these rights at any time by contacting sizi9's support team via live chat or by emailing [email protected].
You have the right to request a copy of all Personal Data sizi9 holds about you, along with information about how it is being processed.
If any Personal Data sizi9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
You may request that sizi9 restricts the processing of your Personal Data in certain circumstances, such as while the accuracy of data is being verified.
You may request a structured, machine-readable export of Personal Data you have provided to sizi9, to transfer to another service provider of your choosing.
You have the right to object to Processing based on sizi9's legitimate interests, including direct marketing. Objections to marketing are honoured immediately.
sizi9 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following controls:
The sizi9 Platform is strictly for adults aged 21 years and over. sizi9 does not knowingly collect Personal Data from any individual under the age of 21. Registration requires confirmation that the applicant is at least 21 years of age, and age is subsequently verified through the KYC process before any withdrawal is processed.
If sizi9 discovers that it has inadvertently collected Personal Data from a person under the age of 21, it will immediately and permanently close the relevant account, delete all associated Personal Data, and handle any funds in the account in accordance with sizi9's responsible gaming protocols.
If you are a parent or guardian and believe that a minor in your care has accessed or registered on the sizi9 Platform, please contact our support team immediately at [email protected] so that we can take prompt remedial action.
sizi9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new product features, or evolving regulatory requirements. When material changes are made to this Policy, sizi9 will:
Your continued use of the sizi9 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with any amendment to this Policy, you must cease using the Platform and request account closure in accordance with the sizi9 Terms & Conditions.
Minor, non-material changes (such as typographical corrections or clarifications that do not alter the substance of our data practices) may be made without advance notice.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way sizi9 processes your Personal Data, please reach out to our dedicated data protection team using any of the methods below. We are committed to responding to all privacy-related enquiries promptly and transparently.
Email: [email protected]
Platform: Live chat support available 24 hours a day, 7 days a week, via the sizi9 Platform. Our support agents are fluent in both English and Indonesian to assist players across Jakarta, Surabaya, Bandung, Bali, Medan, and all regions of the archipelago.
Response time: All privacy-related enquiries are acknowledged within 72 hours. Full responses are provided within 30 calendar days of receipt.
With your privacy protected by industry-leading security measures, explore everything sizi9 has to offer — from live sportsbook action on BRI Liga 1 and the EPL, to hundreds of slots and live casino tables.